GENERAL BILLING & FINANCIAL INFORMATION
Our mission at Lake Chelan Health is to provide patient centered, quality healthcare with compassion and respect. Healthcare expenses are often unexpected or may seem overwhelming as a medical condition is discovered and we are here to assist you through understanding your bills, as well as payment options.
In best effort, Lake Chelan Health contracts with as many insurance plans as possible. As a courtesy, we are happy to bill your insurance directly for services provided by Lake Chelan Health. Because each insurance plan has different coverage allowances, benefits, and limitations, payment of services is never guaranteed and are subject to review of the specific plan being billed.
We encourage all patients to contact their plans directly or online to learn more about their specific benefits.
PATIENT ESTIMATE CALCULATOR
Click link below
Last Updated 1.5.2021: 91-0881595_LakeChelanCommunityHospital_standardcharges
Lake Chelan Health is contracted with the following plans:
CLICK HERE for list.
Please be advised that this list is subject to change, and although Lake Chelan Health has a contract with an insurance company, this does not guarantee coverage of the services provided.
If you have questions regarding coverage of a service, contact your insurance company directly.
UNDERSTANDING YOUR HOSPITAL OR CLINIC BILL
Although we are one organization, Lake Chelan Health bills separately from Specialty Care. We will submit a claim to your insurance company for services provided. If we are contracted with your insurance company, they will make payment directly to us for your services.
When payment is received, your insurance informs us of what amount is your responsibility based on your plan’s coverage. Any balance remaining after insurance payment and any partial payment made by the patient at the time of service (if any) is due upon receipt of the first statement.
Statements of accounts with balances due are mailed monthly. If you are unable to make payment in full upon receipt of the first statement, we recommend that you contact our Patient Financial Counselor for personal assistance. We have a variety of payment options as well as Financial Assistance. Please note, that partial payments without an agreed payment arrangement on file will not stop an account from escalating to an outside collection agency.
If you have no insurance, or are underinsured, our Financial Assistance and Charity Care programs are available.
Itemized statements are available upon request by contacting our Patient Financial Services department at 509-682-6103.
If you need assistance in understanding your bill, our Patient Billing Specialists are here to help. Patient Financial Services is open Monday-Friday 8:00am – 4:30pm. We’re happy assist you in person, over the phone at 509-682-6103, or by email at firstname.lastname@example.org
Some of the services provided are billed separately and may even be billed by a provider other than Lake Chelan Health. If you receive any of the following services, charges for this will not be included on your hospital bill:
- Primary Care Physician
FINANCIAL ASSISTANCE & CHARITY CARE
Lake Chelan Health offers Financial Assistance to those who are uninsured or underinsured. Discounts are available to those who have received services at either Lake Chelan Health or Specialty Care. Discounts are allowed on a sliding fee schedule to individuals and families that make less than 300% of the Federal Poverty Level.
We have a Patient Financial Counselor who is here to assist you in completing an application for one of our programs and ensuring that your account(s) are placed on hold while applying for one of our programs.
Our Patient Financial Counselor is available Monday – Friday 8:00am –3:30pm. For assistance over the phone or to schedule an appointment, they can be reached at 509-682-6103.
The following are under review. For assistance contact our business office by calling 682-3300
- Summary of Financial Assistance Programs
- Charity Care Financial Assistance Policy
- Charity Care Application
- Charity Care Sliding Fee Scale
Formas En Español
- Resumen de Programas de Asistencia Financiera
- Poliza de Ayuda de Caridad -Asistencia Financiera -Español Pendiente
- Ayuda de Caridad Aplicación – español – En Revision. Llame a nuestra oficina.
- Ayuda de Caridad Escala de Tarifas
BALANCE & BILLING INFORMATION
With your health plan, you are responsible for certain cost sharing amounts. This includes co-payments, deductible, and/or co-insurance. There may be cases where you are responsible for additional amounts if your insurance is not contracted with Lake Chelan Health. This is often referred to as “balance billing” or “surprise billing”. In many scenarios, however, you are protected by law from receiving a balance bill for your care. To understand your rights and details of your rights as a patient, please click the notice below for additional information.
Balance Billing Protection Act Notice Balance Billing Act Notice
WHERE TO MAKE A PAYMENT
- Online Patient Portal:
- If you are having difficulty logging on to your patient portal, please contact 509-682-3300 for assistance.
- Over the phone at 509-682-6103 with a Credit Card, we accept Visa, Mastercard and Discover. Please note, we currently do not accept Care Credit.
- In person at our Hospital Patient Financial Services Office.
Visit us at or mail to:
503 E. Highland Ave.
Chelan, WA 98816
The Centers for Medicare and Medicaid Services (CMS) as part of the 2019 IPPS Final Rule requires hospitals, including Critical Access Hospitals such as Lake Chelan Hospital make available online a list of their standard hospital charges.
Lake Chelan Health supports the intent of these regulations as a way to inform and educate patients. However, Lake Chelan Health uses a chargemaster system, which is a list of the charges that are the different components to a patient’s care. These are the baseline rates for items and services provided at the hospital. The total charges could vary depending on the scope of the service provided and ordered by their physician.
Many factors may influence the actual cost of an item and/or service, including insurance coverage, rates negotiated with payers, and so on. The cost of treatment might also be impacted by variables involved in a patient’s actual care, such as specific equipment, specific supplies required, the length of time spent in surgery or recovery, additional tests, or any other changes that may have occurred due to unexpected conditions, circumstances, or complications that may arise. Moreover, the foregoing list of charges for services only includes charges from the hospital and does not include charges that would be billed separately such as physician and pathology charges.
We support your concern in learning how much a service and/or procedure may cost and encourage you to reach out to us for an estimate. Our Centralized Scheduling team can prepare a good faith estimate upon request and are happy to discuss our payment options as well. They can be reached at: 509-682-6130.
LINK TO CURRENT PRICE LIST
CLICK HERE for hospital price comparisons.
The amounts/codes listed on the Item Master are individual items and are not reflective of total procedure cost.
FREQUENTLY ASKED QUESTIONS