Lake Chelan Health’s Patient Family Advisory Council (PFAC) partners patients and families with Lake Chelan Health staff to provide perspectives that influence safety and enhances the patient and family experience when receiving services at LCH.

PFAC members are former patients or patient family members that offer their unique experience, perspective, input on issues that impact care and help LCH ensure that the next patient or family member’s experience is easier.

How do Patient and Family Advisors help?

• Sharing stories about their hospital experience in training sessions for nurses, doctors, and other hospital staff.
• Helping to create materials and plans for improving health care quality and safety for all patients.
• Providing input on how to improve our policies and care practices.
• Giving feedback about their hospital stay.
• Letting us know what went well and what we can do better.

We are grateful to the patients and families who become advisors.

What skills do Patient and Family Advisors need?

Advisors need to:

• Listen and share their opinions respectfully.
• Think about ways to improve health care.
• Work well with others.

Are Patient and Family Advisors Patient Advocates?

No – The role of a Patient Advocate is someone who serves as a go-between for patients and their family members, often having received training and/or representative of the healthcare industry.

Requirements:

• You do not need any special qualifications to be an advisor.
• We will provide any training that you need.
• Complete the PFAC application (below)

If you prefer a paper copy of the application or have questions, please contact:

Louise Sahlinger, Executive Director of Quality, Safety & Risk Management | Compliance Officer
Phone: 509-682-3300 ext. 8900
Email: lsahlinger@lcch.net