Chelan, WA, February 2, 2020 – Lake Chelan Health announces the successful completion of its new accreditation from DNV GL.

To receive accreditation an organization must demonstrate that it meets or exceeds patient safety standards set forth by the Centers for Medicare & Medicaid Services (CMS). As a world-leading certification body with objectives to safeguard life, property, and the environment, DNV GL is committed to supporting healthcare organizations improve patient safety.

DNV’s accreditation program, called NIAHO (National Integrated Accreditation of Healthcare Organizations) uses the highest level of Quality Management Systems to conduct annual hospital surveys – instead of every 3 to 5 years – and encourages hospitals to openly share information across departments to continually improve clinical workflows and safety protocols.

“DNV accreditation is a significant achievement for Lake Chelan Health,” says CEO George Rohrich. “The strong work of the entire team made this possible. Congratulations, Lake Chelan Health!”

Lake Chelan Health joins more than 600 hospitals nationwide including 33 in Washington State to receive DNV accreditation. For more information about DNV GL hospital accreditation visit

Lake Chelan Health Resumes Patient Admissions, Services

Lake Chelan Health is cleared to admit patients to the hospital and resume all services. Patients that had previously tested positive for COVID-19 are no longer infectious and off isolation precautions. In mid-January, five patients began showing initial symptoms of the virus and subsequently tested positive for COVID-19. The Chelan Douglas Health District (CDHD) has been providing guidance to the Lake Chelan Health staff and reviewed all safety precautions.

The first recommendations by the CDHD included placing the hospital on diversion to not admit any new patients and suspend physical, occupational, and speech therapy services. Lake Chelan Health CNO, Jaime Minnock, worked with CDHD in leading the investigation into how the virus entered the facility and reached patients. Emphasis was immediately placed on testing of all staff working directly with patients for the prior 14 days. 98 employees were tested within hours and all initial tests came back negative for COVID-19. Follow up testing was conducted which also resulted in no positive tests.

The Lake Chelan Health team has practiced every safety precaution for months to prevent the spread of the virus, and we are extremely proud of the team for their diligence in stopping what could have been a disastrous outbreak.

CDHD reviewed our investigation concerning how the virus was potentially introduced and transmitted. The health district commended our staff on the established safety precautions and were comfortable with the mitigation strategies. Lake Chelan Health has updated its visitor policy to no visitors or extra guests accompanying patients to appointments, except for end-of-life care, pediatrics, and allowing one support person or partner for obstetrical ultrasounds and delivery.

We appreciate the guidance and support received from the CDHD in safely working through this COVID-19 outbreak.

Lake Chelan Health Resuming Therapy Services

Lake Chelan Health Resuming Therapy Services

Lake Chelan Health is continuing visitor restrictions and is not admitting new patients to the hospital after five inpatients tested positive for COVID-19 last week. Therapy services, which include physical, speech and occupational therapy have resumed with guidance from the Chelan Douglas Health District (CDHD). All other services remain open and available.

All positive patients remain in isolation and separate from non-infected patients. In collaboration with the CDHD, 98 staff were first tested for COVID-19 on Friday January 15, 2021 and results were negative.

We will continue to follow the necessary safety precautions to protect our patients, staff, and community.

Lake Chelan Health Restricting Non-Emergent Services

Lake Chelan Health Restricting Non-Emergent Services
After Five Patients Test Positive for COVID-19

Lake Chelan Health is currently not accepting visitors or admitting new patients to the hospital due to five inpatients testing positive for COVID-19.  We have temporarily suspended rehab services, which include physical, speech and occupational therapy until further notice. The Emergency Department will remain open but will be limited to only the patient seeking emergency services and possible support person.  All other services remain open and available.

All positive patients have been placed on isolation and have been separated from non-infected patients.  With guidance from the health district, staff that have been in contact with the patients will be tested.

As can be expected in a pandemic, we have been preparing for situations like this and we have responded with the necessary safety precautions to protect our patients, staff, and community.

Lake Chelan Health will continue to work closely with Public Health as we learn more.

Lake Chelan Health Administers First Round of COVID-19 Vaccine

Lake Chelan Health received its first shipment of 500 Moderna COVID-19 doses to be administered in Phase 1a of the distribution plan. Phase 1a includes healthcare workers, EMS and first responders.  During the first few days, the Lake Chelan Hospital Emergency Medical Services (EMS) team administered 40 COVID-19 vaccinations.

As of December 29, more than 100 vaccinations have been given to Lake Chelan Health staff and some providers from Columbia Valley Community Health.  The vaccine distribution plan will continue to roll out in phases as per federal, state and government requirements.  All those who are vaccinated will need the second part of the vaccine within 28 days from when the first dose was given.

Lake Chelan Health will continue to monitor, in collaboration with the Department of Health and Public Health, the ongoing phases of the vaccine distribution plan and communicate those details to the community. Please visit the COVID-19 page on our website, or follow our Facebook page, for ongoing updates.


Critical Access Hospital Succeeds Using Telehealth for COVID-19 and Beyond

Critical Access Hospital Succeeds Using Telehealth for COVID-19 and Beyond

Predictive telehealth during the COVID-19 pandemic identifies high-risk patients and improves patient care

Chelan, WA and Seattle WA – October 14, 2020:  Lake Chelan Health and Wanda Health announce the release of a new Case Study demonstrating that the proactive use of predictive telehealth during the COVID-19 pandemic improved care and strengthened the connection between the hospital and patients. The results of the program also show that the use of predictive telehealth helps expand care for patients that live in rural locations or cannot complete regular visits to the hospital or clinic.

As the COVID-19 pandemic intensified, the leadership at Lake Chelan Health, a Washington State Critical Access Hospital, realized a new approach was required to deliver optimal care to their patients. Part of their decision to use the Wanda Telehealth solution was the requirements to provide specialized care to high-risk patients. The program, led by the Lake Chelan Health Community Paramedicine team, adopted the COVID-19 Telehealth Screening and Care Management programs from Wanda Health to help them provide patients and quarantined individuals with automated symptom screening and remote care management. 471 patients were enrolled in the program and provided automated COVID-19 screenings over a 6- day period. Key findings from the program include:

  • A strengthening of the patient-care team relationship
  • Successful identification of “at-risk” patients in need of supplemental disease-specific care management
  • Strengthening the commitment of Lake Chelan Health to their patient base
  • Improved team productivity
  • Sustained high level of patient satisfaction

“The Wanda Telehealth programs have helped us provide more responsive and targeted care for our patients, helping to reduce the strain and financial burden on the entire hospital system,” said Ray Eickmeyer, EMS Director at Lake Chelan Health. “The good news is we only saw about 10% of the population in the program that showed COVID-19 symptoms. We also identified a large population that really need ongoing support for chronic conditions and other ailments. Lake Chelan Health has launched a dozen new telehealth disease management programs to care for these high-risk patients. We will continue expanding these care programs as part of our commitment to improving the health of the community.”

Key metrics from the program include:

  • 10% of patients were COVID-19 symptomatic
  • 99% patient satisfaction
  • 13% of patients were found to have conditions that require ongoing interventions
  • 3,656 COVID-19 screenings completed
  • 236% increase in patients request for help with their care
  • 14% in care team productivity

“The team at Lake Chelan Health are incredible in their ability to care for patients with hard to manage chronic, mental, and behavioral conditions made even more difficult due to the rural locations in which many of them live,” stated Bill Bassett, President of Wanda Health. “Based on the results from the COVID-19 program, they are now expanding their ability to provide preventative, targeted care for patients with an expanded set of care needs keeping them happier, safer and healthier at home. The success of the Lake Chelan Health program is a model to be followed by other Critical Care Access hospitals and programs that provide care to patients in rural and hard to reach communities.”

The program data showed there were improvements in workflow efficiencies that accelerated COVID-19 identification for the care team.  During the first thirty days, the average daily volume of patients that were enrolled and sent the COVID-19 Screenings increased 14% from 57 to 65 per day.

The results also reflect that the ease of use of the telehealth platform enhanced care team and patient interactions. Patients actively seeking out assistance from their care team rose 236% during the first 30 days from 5.7 requests a day to 19.2 requests a day. These patient requests included needing information about COVID-19 symptoms, medication assistance, and getting health coaching regard existing conditions.

Other important findings can be read in the case study available at

About Lake Chelan Health (

Lake Chelan Health is Critical Access Hospital with supporting clinics in Chelan, Washington.  Lake Chelan Health is equipped with a 24-hour emergency room, surgical center, and inpatient services, specialty care clinic and a family medicine care clinic. Lake Chelan Health is a vital component in the health care network that extends throughout the state and beyond. The family physicians, surgeons and care team regularly partner with larger facilities to ensure a full range of quality medical services to the Lake Chelan Valley.

About Wanda Health. (

Wanda Health is putting the power of artificial intelligence into the hands of physicians, nurses, and patients to drive better care, increase satisfaction, and improve the bottom line. Our leading telehealth platform combines predictive analytics, advanced behavioral sciences, patient engagement and multimodal telehealth into a clinical decision support and care management platform that reduces adverse events and improves adherence. Our customers are experiencing reductions in unplanned rehospitalizations and emergency department visits, increased patient adherence, added revenue and reduced costs of operations.

For more information, additional images or interview opportunities contact:

Wanda Health
Bill Bassett, President
(206) 472-5584

Lake Chelan Health
Agustin Benegas
Communications & Outreach Manager
Office:  509.682.8525

Lake Chelan Community Hospital and Clinics Brings Back Renewed and Expanded Walk-In Clinic Services for the Lake Chelan Valley

Lake Chelan Community Hospital and Clinics Brings Back Renewed and Expanded Walk-In Clinic Services for the Lake Chelan Valley

August 21, 2020 – Lake Chelan Community Hospital & Clinics (LCCHC) has made the difficult decision to discontinue offering primary care services and bring back a renewed and expanded walk-in clinic, as well as expand specialties offered in our community.  The new Express Care clinic that is expected to open by the end of 2020 will offer in-person and telehealth evening and weekend services, including select holidays, Monday through Friday 9am-8pm and Saturday and Sunday from 9am-3pm.

Data has shown us that Lake Chelan Valley would greatly benefit from an expanded Express Care clinic that will provide access to care after hours and on weekends. We understand many patients have been with Lake Chelan Clinic since its inception and finding a new primary care provider may be an emotional process.  We are here to help you through the transition and answer any questions you may have.

Providers will continue to see patients in the primary care clinic located on 219 E. Johnson through the end of October 2020.  In its place, Specialty Care clinics will provide services at this location, including Orthopedics, General Surgery, Podiatry, and Anticoagulation (INR).  We are excited to expand our services to include Infusion Therapy, Wound Care, Gynecology, and Ophthalmology.  LCCHC is also exploring the addition of Cardiology, Chronic Pain, and Dermatology.  Our goal at Lake Chelan Community Hospital and Clinics is to save you time by bringing the services you need to you.

If you have established care with one of our providers at the clinic or seen a provider only once, you will receive a letter in the mail notifying you of their last day with Lake Chelan Clinic. Once you establish care with a new primary care provider, please call the Health Information Management department at (509) 726-6013 to transfer your medical records, free of charge.

We are here to help you through the transition and answer any questions you may have.  Please don’t hesitate to reach out to Administration at 509-682-8501.


LCCHC Board of Commissioners Approve Motion to Shutter Sanctuary Services and Re-size the Lake Chelan Clinic

Lake Chelan Community Hospital Board of Commissioners Approve Motion to Shutter Sanctuary Services and Re-size the Lake Chelan Clinic

The Lake Chelan Community Hospital Board of Commissioners reserved ample time during their annual Strategic Planning Retreat held July 16th and 17th.  Additionally, a special Board meeting was held on Friday July 24, 2020 to evaluate current service lines.  At that meeting, a motion was made and carried to shutter the Sanctuary in-patient addiction recovery program.  The Board also carried a motion to direct administration to right-size the Lake Chelan Clinic to profitability.

Considerations for closing the Sanctuary program included that it only serves about 10 percent of our community, reopening due to COVID-19 is not feasible for the foreseeable year which adds to the financial impact, and although the Sanctuary as a department has shown a positive bottom line overall it dilutes or reduces Medicare reimbursements for other hospital programs.  It was a difficult decision to make but it is a decision that had to be made to grow and improve the services that our community needs.

Financial data shows that the Lake Chelan Clinic has operated at a loss since the hospital purchased it in 2015.   During the two-day strategic planning meeting, the board considered closure of the clinic if it could not be made financially viable to continue serving the community.  At that time, the board tasked hospital administration to present options that would allow the clinic to remain open.  During the special Board meeting on Friday July 24, 2020, the Board was presented with options of right-sizing the clinic.  The Commissioners were unanimously in favor of not closing the clinic.

LCCHC is diligently working to continue to provide services that the community needs as well as exploring services that will be needed in the future.  We are excited to restart discussions for the replacement hospital that will be a major asset to the health of our community, the partnership that we have with CVCH, and the Residency Program.


Lake Chelan Community Hospital Makes Difficult Decision to Keep the Sanctuary Unit Closed Until Further Notice

Lake Chelan Community Hospital Makes Difficult Decision to Keep the Sanctuary Unit Closed Until Further Notice

On March 31st of 2019, with guidance, LCCHC made the decision to temporarily close the inpatient 28-day Sanctuary services unit for the safety of all staff and patients throughout the hospital due to the impact of Covid-19.  As we have seen other hospital services begin to slowly reopen, we cannot safely reopen the Sanctuary unit for treatment services.

Due to the current level of work available and the inability to reopen Sanctuary services for an unknown period, we have elected to place Sanctuary staff on furlough status beginning today, June 12, 2020.  Please be assured that this decision in no way reflects performances of our staff.

The length of this furlough is unknown at this time.  We are hopeful that we will be able to reopen the Sanctuary unit and lift the furlough status.

We appreciate all the contributions that the Sanctuary staff have provided to LCCHC these last few months and wish them all the best during this unprecedented time.  We look forward to having you all back following this furlough period.


Lake Chelan Community Hospital and Lake Chelan Clinic Urges Patients to Continue Seeking Care

Lake Chelan Community Hospital and Lake Chelan Clinic Urges Patients to Continue Seeking Care

Lake Chelan Community Hospital and Clinics (LCCHC) has teamed up with more than 100 hospitals across the state to urge our communities not to put their health care on pause during the COVID-19 pandemic.

Clinics across the state have reported abnormally low volumes of patients seeking routine medical care. At the same time, visitors to the emergency department are arriving with more severe illness, having delayed care. The educational campaign is aimed at addressing the concerns keeping people from seeking appropriate care.

“We’ve heard that patients are afraid of contracting COVID from other patients in the hospital or that care teams won’t have time to care for them if it isn’t COVID-related,” Washington State Hospital Association (WSHA) President & CEO Cassie Sauer said. “Health care teams are taking steps to ensure people’s safety when they need to seek care – from screening to eliminating waiting rooms. Care is safe and available for you and your family. Please, don’t let your health become an emergency.”

“Lake Chelan Community Hospital and Lake Chelan Clinic are two of the safest places to visit for accessing care. It is crucial not to delay care.  We have highly trained professionals to clean and disinfect our facilities and have also implemented many safety precautions to keep our patients, visitors and staff safe.” Said George Rohrich, CEO of Lake Chelan Community Hospital and Clinics.  “When you visit LCCHC, you will notice we have implemented controlled access entry points, screening questions, reduced number of guests, and visitors and require masking always by staff, guests and visitors.  We have also moved furniture around to enforce safe distancing and when appropriate, appointments are being staggered between patients.”

Hospitals and health systems will continue building awareness surrounding this issue for the next several weeks as part of their response to COVID-19.

The mission of Lake Chelan Community Hospital and Lake Chelan Clinic is to provide patient-centered, quality healthcare with compassion and respect. LCCHC is proud to be a partner in the health and wellness of the Lake Chelan Valley. Visit

About the Washington State Hospital Association

Washington State Hospital Association advocates for and provides value to members in achieving their missions and improving the health of their communities. WSHA represents more than 100 hospitals and health systems in the state, including those that are non-profit, investor-owned, and county, state, and military hospitals. The Quadruple Aim guides our members and our work as we strive to reduce the cost of health care and improve the patient experience, the clinician experience, and the health of our communities. Visit for more information.