Hospital Patient Guide

  • Insurance information and identification card
  • List of doctors, including phone numbers and other contact information.
  • Telephone numbers of people to call in an emergency
  • Test reports, lab results and copies of recent X-rays
  • Names and dose of all , including prescription drugs as well as vitamins, herbals, laxatives and other over-the-counter products
  • List of any allergies to medicine and food

Other Items to Bring to the Hospital

  • Eyeglasses, dentures and hearing aids
  • Personal items such as toothbrush, toothpaste, comb, hairbrush, shampoo, battery-operated shaver and deodorant
  • Cell phone and charger

We recognize the value of family and friends in the recovery process. Therefore, guests are allowed in patient rooms with approval in alignment with the current  Visitor Policy.  Current visiting hours are 8am-8pm, unless special accommodations are warranted and have been approved by Nurse Manager or Nurse Leader.

We do ask, however, that visitors check in at the nurses’ station before going into a patient’s room or other areas of the hospital. We also ask that people with colds, sore throats or any other contagious disease not visit patients, which will also be determined during the screening process at Patient Registration.

Guests may be asked to wait outside the patient room during tests and other procedures. If a patient becomes tired, he or she may tell the nurse to limit visitors. You may enter from either the lower or upper entrance between 6 AM and 6 PM M-F. At other times, please enter through the upper emergency room and registration entrance.  All patients and visitors must be screened upon entering hospital.  Please review the COVID information and access information.

There is a telephone in each patient room. Local calls are free, and long distance calls can be made with a credit card or third party calling.

  • Local calls: dial 9 and then the number
  • For calling card calls: dial 9 and then the toll-free number
  • Cell phones are allowed in your room.
  • If you would like to rest and not be disturbed, please tell your nurse, and he or she will hold your calls. Family and friends may call a patient’s room by dialing (509) 682-3300 and asking for the nurses’ station or your room number.

Flowers, balloons and other gifts will be delivered to a patient’s room. Due to patients and staff who may have sensitivities to latex, we will not accept latex balloons. Mylar (foil) balloons are acceptable.

If you or a family member needs a language interpreter, please tell us immediately upon registration. We have interpretive services available 24 hours a day.

Should your birthday or anniversary occur during your stay with us, please notify your nurse. We would like to honor you by making sure your special day is celebrated.

Patient Room Service
The Nutritional Services staff will prepare your meals to order. A room service menu is at your bedside. Call extension 6033 to place your order between 7 AM and 5:30 PM. If you need assistance, please ask your nurse. Your meal will be prepared and delivered within approximately 30 minutes. Snacks are available at any time from your nurse.

Guests Meals
Guests are welcome to dine in the hospital’s Orchard Café. It is located on the first floor, across from the elevator. Our daily menu in the café and online.  Hot food is available during the following hours:

Breakfast 6:00 AM to 9:00 AM
Lunch 12:00 PM to 1:00 PM
Dinner 4:45 PM to 5:45 PM

Identification Bracelets
Upon admission, you will be given an identification bracelet. All of your tests and procedures will be identified and cross-referenced by the name and number on your bracelet. Please leave the bracelet on during your entire stay.

Fire Drills
In compliance with local fire safety laws and hospital accreditation standards, there may be a fire or disaster drill while you are in the hospital. Please ask your nurse if you have any questions or concerns.

All patient bathrooms have a nurse call button. Please alert your nurse if you feel dizzy or need any help. We also have bedside commodes if you are unable to safely and comfortably walk to the bathroom.

Preventing Falls
It may be necessary for your own safety to walk with assistance during your hospital stay. Please do not get out of bed alone until your nurse has helped you up at least once and given you the okay to move around your room. Use your nurse call button when assistance is needed.

Personal valuables and cash should be left at home. If you arrive with them, we ask that you give them to a family member for safekeeping. The hospital is not responsible for money or items of value kept in your room. If you lose an item, please inform your nurse. Found items are kept in the Registration Department or with Hospital Administration.